Where We Ship
We currently accept and deliver orders only within the United States. We do not offer international shipping at this time. Customers are responsible for entering a complete and accurate delivery address.
Processing and Delivery
In-stock orders are prepared and handed to the carrier within 3 business days, Monday through Friday excluding United States federal holidays. Standard delivery is estimated at 3–7 business days after dispatch. Delivery dates are estimates rather than guarantees and can be affected by carrier, weather, seasonal volume or address issues.
Standard United States shipping costs $8.95 USD for orders under $100 USD and is complimentary for orders of $100 USD or more. The final charge is shown before payment. Tracking information is added to the customer’s order when the order is dispatched.
Shipping Delays
If we learn that an order cannot be shipped within the promised processing period, we will contact the customer with a revised shipping date and the choice to accept the delay or cancel the unshipped order for a full refund.
Order Cancellations
To request cancellation, contact velisseparisusa@hotmail.com as soon as possible. We can cancel an order before it is handed to the carrier. Once an order has shipped, it must follow the return process below.
Return Window
To request a return, email us within 14 calendar days after confirmed delivery. Include the order number, the item being returned and the reason for return. Do not send a product before receiving return authorization and the correct return address.
Return Eligibility
- The item must be unused, unworn, unaltered and in its original condition.
- Original packaging and proof of purchase must be included.
- Personalized or monogrammed products are final sale unless damaged, defective or incorrect.
- Items expressly marked final sale cannot be returned except where required by law.
Velisse Paris may decline a return that does not satisfy these conditions.
Return Shipping
Customers are responsible for return shipping costs for eligible change-of-mind returns. Original outbound shipping charges are not refundable. Use a tracked service and retain the receipt, because the customer remains responsible for the parcel until it is delivered to the authorized return address. If we sent the wrong item or the item arrived damaged or defective, we will provide appropriate return instructions and cover reasonable return shipping.
Refunds
We will inspect a returned item and notify the customer whether the refund is approved. Approved refunds are issued to the original payment method within 14 business days after the return is delivered to us. A bank or card issuer may require additional time to post the credit. If an order is cancelled because we cannot ship it as promised, any legally required faster refund period will apply.
Exchanges
We do not offer direct exchanges. Return an eligible item for a refund and place a separate order for the preferred product.
Damaged, Defective or Incorrect Orders
Contact velisseparisusa@hotmail.com within 7 calendar days after delivery with the order number and clear photographs of the product and packaging. We will review the issue and provide the appropriate replacement, return or refund resolution.